MediaTech & Broadcast Workflow Systems
When users are operators, workflow is the product.
In operator software, a confusing state is not a minor UX bug, it is operational risk. The goal is dependable behavior under pressure.
I model workflows, states, and handoffs so the product becomes predictable, resilient, and easier to support.
Reality
This is coordination software: multiple roles, devices, integrations, and time-critical actions under pressure.
What breaks
State ambiguity, workflow sprawl, customization chaos, and brittle handoffs create support dependency and distrust.
What I fix
State models, handoff design, and shipping discipline so the workflow becomes dependable, not fragile.
Symptoms
- Users cannot tell draft vs confirmed vs live
- Support is required to operate the product reliably
- Customization produces inconsistent setups
- Changes cause regressions because workflow rules are not explicit
- Features increase complexity without improving speed
- Handoffs across roles, tools, and devices feel brittle
What I install (execution system moves)
- State clarity: users always know what is true right now.
- Safe recovery: failures have explicit, non-destructive paths.
- Role handoffs: ownership and transitions are designed end-to-end.
- Workflow simplification without lying: structure and progressive disclosure.
- Handoff protocol and QA standards: stop regressions and drift.
Where operator tools usually fail
- Hidden states and unclear transitions
- Workflows that only one expert understands
- Customizations that break repeatability
- UI that looks fine but is operationally unsafe
- Support as a permanent dependency
What I optimize for
- Dependable behavior under pressure
- Reduced support dependency
- Resilient workflows across roles and devices
- Faster action because states are unambiguous
Engagements
Map the workflow truth and identify what is breaking shipping or trust.
Redesign workflow states and handoffs so operator execution becomes reliable.
Ongoing cadence, alignment, and shipping discipline across teams and time zones.
If your product is operationally fragile, start with the workflow truth. A Clarity Sprint surfaces the real state and handoff breakdown and locks a fix plan.
Start with a Clarity Sprint